Dd1's Privacy Policy — Your information is safe with us

We collect various types of information when you create and use an account on dd1. The purpose is to provide you with the best possible service and to fulfill our legal obligations.

Dd1 uses collected data only for specified purposes. Your data is never used for any other purpose without your consent.

• Identity information is used for account creation, verification, and management.
• Payment information is used to process deposits, withdrawals, and other financial transactions.
• Email and phone are used for important updates, security alerts, and support communications.
• IP addresses and device information are analyzed to detect and prevent fraud and money laundering.
• Your gaming history is used to personalize your gaming experience.
• With your consent, your contact details are used to inform you about promotional offers and special benefits.
• Relevant data is used to meet legal and regulatory compliance requirements.

Cookies and similar technologies are used on the dd1 website and app. They help improve your browsing experience and maintain the security of the platform.

• Essential cookies: These are essential for maintaining login sessions and security — the platform cannot function properly without them.
• Functional cookies: Used to remember your language preferences, game settings, and account preferences.
• Analytical Cookies: Used anonymously to monitor and improve site performance.
• Marketing Cookies: Used solely with your consent to show you relevant offers.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working.

Dd1 does not generally share your personal data with third parties. However, limited data sharing may be necessary in certain specific circumstances.

• Payment Processor: Only the minimum necessary information is shared with licensed payment partners to process deposits and withdrawals.
• KYC provider: Your information may be shared with regulated and vetted third-party KYC providers for identity verification purposes.
• Regulatory Authority: Required information is provided upon request from licensing authorities or law enforcement agencies.
• Fraud Prevention: We cooperate with relevant authorities in investigations related to money laundering or fraud.

Dd1 employs industry-leading technical and organizational measures to protect your data. Our security systems are regularly updated and tested.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — an extra layer of security for account access.
• Firewall and intrusion detection systems — to prevent unauthorized access.
• Regular third-party security audits — to identify and address vulnerabilities.
• Encrypted database storage — data is protected at rest as well.
• Restricted staff access — only authorized personnel can view specific data.

As a dd1 user, you have full control over your own data. You can exercise any of the rights below by contacting dd1 Support.

• Right to Access: You have the right to know and access what information dd1 holds about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can request that the use of your data be restricted under certain circumstances.
• Right to Data Portability: You have the right to receive your data in a common format and to transfer it elsewhere.
• Right to object: You have the right to object to the use of your data for marketing purposes and to opt out at any time.

Dd1 is an 18+ platform. We do not collect or process data from minors under any circumstances.

• Age verification is mandatory at registration — users under 18 cannot create an account.
• Age is verified through identity document checks as part of the KYC process.
• If we learn that data has been collected from a minor, it is immediately deleted and the account is closed.
• If parents have concerns, they can contact our support team and we will act promptly.

Dd1 retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Dd1 may update this Privacy Policy when necessary. You will be notified before any significant changes take effect.

• For significant changes, users will be notified in advance via email or platform notification.
• The "Last Updated" date at the top of this page will always reflect the latest version.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you object to any policy change, you will always have the option to close your account.

For any questions, requests, or complaints about our Privacy Policy, please reach out to dd1's dedicated Privacy Team. We're always here to help.