Dd1 Terms and Conditions — Transparent, simple and in English

Dd1 (referred to as the "Platform", "we", or "dd1") is an online gaming and Sports Betting platform operated for users in Bangladesh. These Terms and Conditions constitute a legal agreement between dd1 and its users.

These Terms and Conditions apply to all use of dd1's services — from browsing the website to creating an account, playing games, or making a deposit. dd1 reserves the right to update these terms at any time, and continued use after an update constitutes acceptance of the revised terms.

While dd1's Terms and Conditions are written in English, they follow international gaming laws and regulatory guidelines. In the event of any dispute, dd1's decision shall be considered final.

To open an account with dd1, you must meet the eligibility criteria below. dd1 reserves the right to close any account at any time if these criteria are not met.

• You must be 18 years of age or older — dd1 strictly prohibits minors from gaming.
• You must be a resident of Bangladesh or a region where dd1 provides its services.
• All information provided at registration must be accurate, complete, and kept up to date.
• Each individual may create only one account — multiple accounts are strictly prohibited.
• Anyone banned by dd1 is not permitted to create a new account.

You must provide your full name, date of birth, mobile number, and address accurately during registration. dd1 may request additional documentation for identity verification at any time.

Your dd1 account is strictly personal. You are fully responsible for all activity carried out under your account. The key account management rules are outlined below:

• Keep your login credentials (username and password) completely confidential.
• Sharing or allowing others to use your account is strictly prohibited.
• If you suspect unauthorized access, notify dd1 support immediately.
• If your account details change (phone number, email), update them promptly.
• dd1 may manage long-inactive accounts in accordance with its specific policies.

You can deposit on dd1 using Mobile Banking, Nagad, and Rocket. The following rules must be followed when making a deposit:

• Deposits must be made from a payment account registered in your own name.
• Depositing through a third party is strictly prohibited, and any suspicious transactions will be investigated.
• Your account wallet is credited instantly once a deposit is successful.
• Any delay caused by a technical issue will be resolved within 24 hours.

The following conditions must be met to withdraw winnings from dd1. Before requesting a withdrawal, make sure all bonus wagering requirements have been fulfilled.

• The minimum withdrawal amount is BDT 500 and the maximum daily limit is BDT 1,00,000.
• Withdrawals will not be processed until identity verification is complete.
• Standard withdrawals are processed within 15 minutes to 24 hours.
• Withdrawals will always be sent to a payment account registered in your own name.
• dd1 may request additional verification for any suspicious transactions.
• dd1 is not responsible for delays caused by issues on the part of a bank or mobile banking provider.

Dd1's bonuses and promotional offers are subject to the following general terms. Individual bonuses may also carry separate conditions, which are detailed on each offer's page.

• The welcome bonus applies to new members making their first deposit only.
• To withdraw bonus balance, the applicable wagering requirement (typically 30x) must be fulfilled.
• Bonuses are generally valid for 30 days from the date the offer is claimed.
• Multiple bonuses cannot be used simultaneously unless the offer explicitly states otherwise.
• If bonus abuse or any attempt to collect bonuses through fraudulent means is detected, all bonuses will be forfeited.
• dd1 reserves the right to modify or cancel any bonus offer at any time.

Dd1's bonus terms are intentionally kept simple so every user can understand them easily. For any questions about bonuses, contact dd1 support.

Every game on dd1 operates according to specific rules. All game outcomes are determined by a Random Number Generator (RNG) that is regularly audited by independent third parties.

• Each game has its own RTP (Return to Player) rate, which is listed on the game page.
• For Sports Betting, official results are considered final.
• If a game is interrupted due to a technical error, dd1 will resolve it in accordance with its established policy.
• In Live Casino games, the dealer's decision is final, and any disputes will be resolved through recording review.
• Specific rules for Bingo and other special games can be found on the respective game pages.

The following activities are strictly prohibited on dd1. Violations may result in permanent account closure and forfeiture of all balances.

• Creating multiple accounts or using multiple accounts registered under family members' names.
• Placing bets deliberately to abuse bonuses or exploit arbitrage opportunities (bonus abuse/arbitrage).
• Playing games using bots, scripts, or automated software.
• Conducting transactions on dd1 using funds obtained through money laundering or illegal sources.
• Disrespectful behavior toward other users or dd1 staff.
• Attempting to hack or gain unauthorized access to dd1's systems.
• Creating an account using a false or fraudulent identity.

Dd1 takes the protection of your personal data seriously. We follow international data protection standards, and your information is never sold to third parties.

• All your personal data is protected by SSL encryption.
• Documents collected for identity verification are stored on secure servers.
• Your information will not be shared with any third party except where legally required.
• Relevant information may be shared upon request from regulatory authorities.

For full details of our privacy policy, visit our Privacy Policy View page.

Dd1 believes gaming is a form of entertainment — not a source of income. We are committed to helping our users build healthy gaming habits.

• Set daily, weekly, or monthly deposit limits at your convenience.
• Session Timer — automatic alerts after a set period of time.
• Self-exclusion facility — available from 6 months up to permanent.
• Referral services for professional support.

Dd1 may temporarily suspend or permanently close an account under the following circumstances:

• Serious violation of the terms and conditions.
• If fraud or deceptive activity is proven.
• Failure to complete identity verification or providing false information.
• At the direction of legal authorities.
• Upon a user's own request for self-exclusion.

Users may also request account closure at any time by contacting dd1 support. Any valid balance will be returned before the account is closed.

Dd1 may update these Terms and Conditions at any time. Users will be notified of significant changes via email or in-app notification.

• Continuing to use dd1 after any changes have been made constitutes acceptance of the updated terms.
• Users have the right to close their account if they do not agree to the updated terms.
• The date of the most recent update will always be shown at the top of this page.