Dd1 believes gaming should be a source of fun, not stress. We've put in place a full range of responsible gaming features and protections with every player's mental and financial wellbeing in mind.
Responsible gaming at dd1 is more than a policy — it's core to who we are. We know online gaming is a great source of entertainment for many. But for some, it can occasionally get out of hand. That's exactly why we're always prepared to help.
Dd1's responsible gaming features include deposit limits, cooling-off periods, self-exclusion, and access to professional support. Your freedom and wellbeing are our top priority.
Responsible gaming doesn't mean you can't play — it means playing within the right limits, with the right mindset. dd1 is with you every step of the way.
Dd1 offers a range of powerful tools to keep your gaming experience healthy and enjoyable. You can activate any of them directly from your account at any time.
You can set your own daily, weekly, or monthly deposit limits. Once set, increasing a limit requires a 24-hour waiting period, but reductions take effect immediately.
Set a daily play time limit in advance. Once that time is up, dd1 will automatically end your session so you don't burn out.
You can take a temporary break lasting anywhere from 24 hours to 6 weeks. During this time you won't be able to log in to your account, but your balance will remain completely safe.
For a longer break, you can self-exclude for anywhere between 6 months and 5 years. Your account will be fully deactivated during this period and no marketing messages will be sent.
You can view your full betting history, win/loss stats, and total spending at any time. Understanding your own patterns is the first step toward responsible gaming.
If you feel gaming is affecting your life, dd1's support team is available 24/7. We can refer you to a professional counsellor whenever needed.
Dd1's responsible gaming tools are straightforward to use. You can take control of your gaming habits in just a few simple steps.
Contact dd1 support or activate self-exclusion if you notice any of the following signs:
Ask yourself the questions below to assess your gaming habits. Honest answers will point you in the right direction.
Decide in advance how much BDT you'll spend on gaming each month. Think of it as an entertainment expense — with no expectation of getting it back.
Set a maximum daily play time and use dd1's session timer. Regular breaks keep your mind fresh.
Let family or friends know you're gaming responsibly. They are your strongest support system.
If something feels wrong, reach out to dd1 support. Asking for help isn't a weakness — it takes courage.
Age is verified using a government-issued ID at registration. No one under 18 can create an account on dd1.
Parents can block gaming sites on their devices. We recommend using parental control software for added protection.
If a user is suspected to be a minor, their account is verified immediately and closed if necessary.